U.S. Hotels, Inc. | Expert Hotel Management & Hospitality Services

About U.S. Hotels, Inc.

Experience the best in hotel service.

With over 30 years of expertise, U.S. Hotels, Inc. delivers unmatched hotel management services. Our commitment to integrity, efficiency, and guest satisfaction ensures consistent quality and profitability across all our managed properties.

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(252) 410-1005

Started in1995

U.S. Hotels has been a leader in hospitality for over 30 years.

We deliver exceptional hotel experiences worldwide.

Our hotels provide unparalleled service and satisfaction.

Expert hotel management across select-service brands.

We manage hotels through all economic business cycles.

Providing cost management and profitability through strategic operations.

Over 30 years of excellence in hotel operations and management.

We enhance hotel profitability through expert management and guest satisfaction.

Our Services

At U.S. Hotels, Inc., we tailor our services to meet your property’s unique needs, ensuring optimal results. From full hotel management to specialized support in sales, marketing, and cost control, our solutions prioritize your success.”

Operations

Day-to-day operation supervision
Establish and monitor business plans
Monitor and supervise all personnel matters
Implement and monitor emergency and guest safety plan
Establish preventative maintenance program

Implement and monitor purchasing and inventory control
Implement and monitor food and beverage systems
Implement and monitor accounting systems including reporting
Accounts Receivable and Accounts Payable

Prepare annual forecasts, budgets, and weekly variance analyses
Prepare capital improvement schedule
Prepare goal-oriented bottom line target
Involve owners in decision-making and performance review

Finance

Preparation of annual budget
Daily flash report
Preparation of monthly financial statements
Annual reporting and tax payments

Monitor the annual budgeting process
Provide financial results analysis
Offer industry comparisons
Provide cash flow monitoring

Perform internal financial audits
Support sales, property, and income tax audits
Coordinate public relations efforts
Assist in loan negotiations

Sales & Marketing

Development of top line budget and annual marketing plan
Development of group booking goals
Development of locally negotiated account consumption goals
Sales solicitation goals and performance bonuses
Creative site tour procedures

E-marketing strategies
Event management promotions and execution
Competitive market analysis
Sales support and training
Public relations coordination

Collateral design and development
Quarterly targeted action plans
Sales blitz coordination
Outside sales calls
Coordination of property and franchise marketing efforts
GDS, internet, print, and social media marketing

Food & Beverage Management

Food & Beverage concept development
Menu design & development
Frequent diner program implementation and management

Kitchen design & planning
Cost containment program

Food & Beverage promotional programs
National franchise marketing

Human Resources

Line-level job descriptions and employee handbook
Management/associate search
Best hiring practices

Employee relations and retention
Termination procedures
Bonus and incentive plans

Compensation consulting
Government compliance
Harassment-free atmosphere
Educational and leadership training

Development

Hotel acquisitions
Bank asset management
Preparations for sale

Hotel feasibility studies
Franchise research, agreement, and relations

Brand affiliation development and support
Fair franchising champion
Liquidated damage negotiation

Reviews

See what people are saying about properties managed by U.S. Hotels

Experience it firsthand! I have so many great things to say about my stay at SpringHill Suites Durham City View. The staff were very friendly and accommodating, rooms and general areas were extremely clean and tidy. This hotel will be on my radar for every trip to Durham!

Marriott.com

[Fairfield Inn & Suites by Marriott] is the hotel you want if you’re stopping off I-95 in Rocky Mount, NC. Best continental breakfast that I’ve had at a 3-star hotel. Check in by Cam was great; he was efficient and warm. Room was clean and the beds were comfy. Would happily stay here again!

Google

Best hotel I have ever stayed at!!!! [Holiday Inn Express & Suites Roanoke Rapids SE is] literally the best hotel I’ve ever stayed at! Most comfy beds! Delicious breakfast in the morning! And the staff were awesome! I would always make sure to stay here every time.

TripAdvisor

[The Mulberry Hotel in Westlake, LA] is a great property. Fridge and microwave, comfy bed. Hot breakfast with lots of choice. I would definitely stay here again if I were in the area.

Expedia

This hotel was a life saver after a horrible experience at another property. Though a bit more expensive, switching to Best Western [Plus DeRidder Inn & Suites] was worth it. The hotel was clean, had amazing amenities, and even free breakfast. I was overall very pleased!